Refund policy

Return & Refund Policy

Daily Motivation TV Last updated: July 11, 2026

Thank you for shopping with Daily Motivation TV. We pour a lot of care into every journal, planner, and printable we create, and we want you to feel good about your purchase. Every purchase fuels our mission to spread motivation and build a stronger community around the world. May the good Lord bless you and your loved ones. ❤❤❤

Please read this policy carefully before buying, as it explains what is and isn't eligible for a return or refund.

As a general policy, all sales are final. Because our digital products are delivered instantly and our physical products are carefully printed on demand specifically for you, we are not able to accept general returns, exchanges, or refunds for reasons such as change of mind, ordering the wrong item, or simply not loving the product as much as expected. The limited exceptions below are the only cases in which a replacement or refund will be considered.

That said — we're real people, and we'd rather work it out with you than leave you frustrated. If something isn't right with your order, please message us. Most issues can be sorted out quickly once we understand what happened, even outside the exact scenarios listed below.

Digital Products (Printable PDFs & Digital Downloads)

All digital product sales are final and non-refundable once the file has been delivered or downloaded. This includes printables, PDF journals, planners, and workbooks, and applies regardless of whether you have opened, printed, or used the file.

We will only consider a replacement or refund if:

  • You received a corrupted or genuinely unusable file
  • You were accidentally charged more than once for the same order
  • The file delivered is materially different from the product described at checkout

Requests must be submitted within 7 days of purchase by emailing admin@dailymotivationtv.org or messaging us through Shopify. Please include your order number, date of purchase, name of product, and a description of the issue. Approved cases will be resolved with a corrected file, replacement, or refund, at our sole discretion.

Physical Products (Printed Notebooks, Planners & Journals)

Physical products are printed on demand through our print partner specifically for your order. Because of this, we do not accept returns or exchanges for personal preference (e.g., changed your mind, ordered the wrong binding or color, expected something different).

We will only consider a replacement or refund if:

  • The item arrived damaged in transit
  • The item has a genuine manufacturing or printing defect (misprints, missing pages, binding failure)
  • You received the wrong item entirely

Requests must be submitted within 7 days of delivery by emailing admin@dailymotivationtv.org or messaging us through Shopify, and must include:

  1. Your order number
  2. A clear description of the issue
  3. Photos/videos clearly showing the damage or defect

Claims submitted after 7 days, or without supporting photos where applicable, may not be eligible for resolution. Approved refunds are issued to your original payment method; approved replacements are reprinted and reshipped at no additional cost to you.

Cancellations

Because physical orders enter production shortly after purchase, cancellation requests can only be honored within 2 hours of placing your order. After this window, your order may already be in production with our print partner and cannot be modified or cancelled.

Digital orders cannot be cancelled once the download has been generated, as the file is delivered immediately.

What Is Not Covered

To keep this fair and sustainable for a small faith-based business, we're not able to offer refunds or replacements for:

  • Change of mind, after a digital file has been downloaded or a physical order has entered production
  • Minor variations in print color, paper texture, or binding that fall within normal printing tolerances
  • Delays caused by shipping carriers or customs once an order has left our print partner's facility
  • Orders delayed or undelivered due to an incorrect address provided by the customer at checkout
  • Claims submitted outside the timeframes listed above

We're Here to Talk

If you're ever unsure whether your situation qualifies, or something about your order just doesn't feel right, please don't hesitate to reach out before assuming nothing can be done. We read every message and genuinely want to make things right where we reasonably can.