Frequently Asked Questions (Retail-Individual Customers)
How do I contact customer support?
If you have any questions, need help with your order, or want to check on anything, email us at admin@dailymotivationtv.org. We respond to all messages within 24–48 hours (Monday–Friday).
How are physical products fulfilled?
Our physical journals are printed through Lulu Direct, our automated print-on-demand fulfillment partner. As soon as you place an order on our store, the order details are automatically routed to a print facility where your book is custom-printed, bound, and shipped directly to your door.
Can I change or cancel my order?
Because orders are sent into production automatically:
- Digital Orders: Cannot be canceled or refunded once downloaded.
- Physical Products: You must contact us within 1 hour of placing your order if you need to adjust your shipping address or cancel. Once the order moves into "In Production" status with our printer, it cannot be canceled or modified.
Where do you ship?
We currently only ship physical orders to addresses within the United States (including Hawaii, Alaska, and US territories). We do not offer international shipping at this time.
How long will it take to receive my physical journal?
Production: approximately 3–5 business days
Shipping: approximately 5–15 business days
Total estimated delivery: approximately 10–20 business days
Black Friday, Christmas/year-end, high order volume, severe weather or carrier disruptions can cause additional delays. Order at your own risk.
How do I track my order?
As soon as Lulu Direct prints your journal and hands it off to the postal carrier, your Shopify order status will update automatically. You will receive an email containing a USPS or UPS tracking link so you can follow your package.
How do I access my digital files?
Instantly! Upon completing your checkout, a download link will appear immediately on your confirmation screen. We will also email a backup download link directly to your inbox so you can access your files whenever you need them.
What software do I need for digital products?
All digital planner and journal files are delivered as high-resolution, print-ready PDF files.
- To write digitally: Import the PDF into annotation apps like GoodNotes, Notability, Noteshelf, or Xodo on your iPad or tablet.
- To print at home: Open with any PDF reader (like Adobe Acrobat) and print on standard 8.5x11 paper. You can adjust the size if you want it smaller.
What is your return policy?
Digital Products: Due to the instant delivery nature of digital files, all digital downloads are final sale and non-refundable.
Physical Products: Because every book is custom-printed on demand via our third party printing partner, we cannot accept general returns or exchanges for change of mind. Full details of refund policy is located on the Home Page.
What if my journal arrives damaged or has a printing defect?
We want you to love your journal! If your order arrives damaged from transit or has a manufacturing defect (such as printing flaws), we’ll fix it right away.
What to do:
- Email us at admin@dailymotivationtv.org within 7 days of delivery.
- Include your Order Number and clear photos/videos of the damaged item.
Once confirmed, we will issue an automated print re-order to ship a free replacement copy to your door—no return shipping required!
Frequently Asked Questions (Company-Bulk Order Customers)
How do I contact customer support?
If you have any questions, need help with your order, or want to check on anything, email us at admin@dailymotivationtv.org. We respond to all messages within 24–48 hours (Monday–Friday). You can mention the specific name of the DMTV assisstant who assissted you.
What is the minimum bulk order?
Our bulk gifting program with FREE customization begins at 20 units per one US shipping address.
Can you customize the inside pages?
Interior customization is not available for certain pre-designed guided, Scripture, devotional, and prayer products. We'll confirm what can be customized before you approve your order.
Can we customize the products?
Yes. Customization options may include your organization name, logo, message on the cover, or custom cover, depending on the selected product. Available customization varies by product and will be confirmed in your recommendation.
How long is the delivery?
Production: approximately 3–5 business days. Production starts once the payment has been confirmed.
Shipping: approximately 10-15 business days
Total estimated delivery: approximately 10–20 business days
Black Friday, Christmas/year-end, high order volume, severe weather or carrier disruptions can cause additional delays. Please, place your order at your own risk.
Where do you ship?
We currently only ship physical orders to addresses within the United States (including Hawaii, Alaska, and US territories). We do not offer international shipping at this time.
When does production begin?
Production begins only after the final recommendation/quote has been approved by you and payment has been received and confirmed.
How do I track my order?
As soon as our printing partner prints your order and hands it off to the postal carrier, your order status will update automatically. You will receive an email containing a USPS or UPS tracking link so you can follow your package.
How long does production take?
Production generally takes approximately 3–5 business days, but larger quantities, seasonal demand, specifications, and production capacity can extend this timeframe up to 10 business days.
Black Friday, Christmas/year-end, high order volume, severe weather or carrier disruptions can cause additional delays. Please, place your order at your own risk.
Does the production time include shipping?
No. Production and shipping are separate stages. The product must first be printed, bound, inspected for premium quality check, and prepared for shipment; carrier transit begins afterward.
Is shipping free?
YES. Standard bulk shipping is FREE for qualifying U.S. bulk orders shipped to one U.S. delivery address.
Can you ship to multiple addresses?
Multiple-address fulfillment may be available. Additional shipping and handling charges may apply and will be included in your quote.
Do you offer express delivery?
Where available, we can arrange expedited or express shipping. Express/expedited shipping is not included in free standard bulk shipping and will incur an additional charge. Availability and price depend on the order specifications, quantity, destination, and available shipping methods. Lulu notes that some shipping methods can also be unavailable for particularly large quantities because of carrier weight limits.
Can you guarantee delivery before our event?
We can assess your requested date and recommend an appropriate production/shipping option, but production and carrier delivery dates are estimates and cannot be guaranteed to be delivered on exact date.
Can we cancel after payment?
Because these products are produced on demand—and customized bulk orders may be made specifically for your organization— orders cannot be canceled or modified once production has begun.
What if my order arrives damaged or has a printing defect?
We want you to love your order! If your order arrives damaged from transit or has a manufacturing defect (such as printing flaws), we’ll fix it right away. We take pride on making it right and deliver excellent service for our customers.
What to do:
- Email us at admin@dailymotivationtv.org within 7 days of delivery.
- Include your Order Number and clear photos/videos of the damaged item. (without this, your request might be declined)
Once confirmed, we will issue an automated print re-order to ship a free replacement copy to your door—no return shipping required!